Customer Service, Sales Support

Job Description:
Renewal Champion
As the leader in the fire protection and security industry, we've been keeping homes and buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies even smarter and more connected, it's vital that we have a talented team on hand to make sure our solutions are always at their best.
This is your opportunity to make a contribution to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact.
The qualified candidate will be integral in the continued success and growth of the district's service department.
About the role
Manage monthly service contract renewal list in Sales Force
Execute contract renewal Customer Service Verification calls
Upload leads in Sales Force
Create new Contract Renewal Proposals, as necessary
Customer Master Maintenance €“ identify changes needed and enter into Casewise system
Preventative Maintenance Agreement maintenance €“ identify needed changes and submit to Central Contract Administration via PMA modification process
Initiate contract termination requests uncovered during renewal process
Retrieve copies of active contracts for customers and sales groups
Forward service agreements for DOA when needed
Input/Correct estimated hours to complete service inspections during the service contract renewal process
Job Qualifications:
Who we're looking for:
Associate's Degree, Certification or proven equivalent professional administrative experience.
2+ years of experience in contract administration or in a related area preferred.
Applicant should have knowledge of commonly used concepts, practices, and procedures within the construction field.
Effective writing skills, teamwork, legal compliance, understanding of contracts desired.
Experience in Fire and Security or Construction industry a plus.
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
A strong work ethic and ability to communicate effectively with upper management.
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
Customer service mindset and high interpersonal savvy and approachability.
Consistent pleasant and professional demeanor toward all levels of team members.
Ability to complete assigned tasks with a minimum of guidance and oversight.
Ability to prioritize multiple tasks.
Must be able pass a pre-employment background and drug screening.

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